by Raúl » 07 Apr 2014, 00:46
Buenos días, He recibido el sistema de navegación CS9900 para mi Toyota Verso de Dicembre del 2012 con numero de pedido 2810615 con fecha: 21.03.2014, y siento comunicarles que el sistema CS9900 me ha dado problemas, cuando se instaló funciono perfectamente los primeros minutos, venía con el idioma en español predeterminado y con todas las funciones funcionando perfectamente, mando a distancia, sistema táctil, gps... al cabo de un par de minutos el sistema comenzó a relentizarse, y al tocar la pantalla para seleccionar cualquier icono tardaba de 10 a 20 segundos en responder, fue a peor hasta que quedó bloqueado por completo y no repondia ni al mando ni a la pantalla táctil. Para poder reiniciarlo tuve que desconectar el cable de alimentación del CS9900, cuando reinició sufrio el mismo proceso, y si no desenchufas el cable del CS9900 no responde. Lo he intentado varias veces y siempre he obtenido el mismo resultado.
Por favor podrían indicarme los pasos a seguir para resolver mi problema, considero que es un producto cuyo valor es alto y no debería dar esos problemas.
Espero su respuesta lo antes posible.
Un saludo,
Translation
Good days, Have I received the system of navigation CS9900 for my Dicembre's Toyota Verso of 2012 with number of order 2810615 with date: 21.03.2014, and I am sorry to report to them that the system CS9900 has given me problems, when he established himself work perfectly the first minutes, it was coming with the language in predetermined Spanish and with all the functions working perfectly, I give the orders distantly, tactile system, gps ... After a couple of minutes the system began to go more slow, and on having touched the screen to select any icon it was late of 10 ones to 20 seconds in answering, it was to worse until he remained blocked completely and not answering neither to the control nor to the tactile screen. To be able to restart it I had to disconnect the power connector of the CS9900, when it restarted the same process took place, and if you do not unplug the cable of the CS9900 it does not answer. I it have tried several times and always I have obtained the same result. Please they might indicate the steps to me to continue to solve my problem, I think that it is a product which value is high and it should not give these problems. I wait for his response as soon as possible.
A greeting,